Privacy Policy

Muller Elevator (Thailand) Co., Ltd. (“the Company”, “we”, “us”, or “our”) is committed to protecting your personal data. This Privacy Policy is designed to inform you about how we collect, use, disclose, and safeguard your personal information when you visit our website (mullerthailand.com) or use our services.

1. Information We Collect

We may collect various types of personal data from you, including:

• Identity and Contact Information: Such as your first and last name, telephone number, email address, physical address, Line ID, and any other details you provide through our website forms.

• Service-Related Information: Such as the type of elevator you are interested in (e.g., home elevator, passenger elevator, freight elevator), site evaluation details, building layouts, and other information necessary for consultation and installation.

• Technical and Usage Data: Such as your IP address, browser type, device information, and website browsing behavior (collected via Cookies).

2. How We Collect Your Data

We collect personal data through the following channels:

• When you fill out the “Contact Us” or “Free Site Evaluation” forms on our website.

• When you contact us via phone, email, Line Official Account (@mullerthailand), or our Facebook Page.

• When you subscribe to our newsletter.

• Automatically through tracking technologies like Cookies when you navigate our website.

3. How We Use Your Data

We use your personal data for the following purposes:

• Service Delivery: To contact you back, provide consultations, issue quotations, dispatch engineers or technicians for site evaluations, and perform elevator installation, repair, and maintenance services.

• Communication: To respond to your inquiries, provide service status updates, and offer technical support.

• Marketing and Promotions: To send you newsletters, useful information, or promotional offers related to Muller Thailand’s services (provided you have given us your consent).

• Website Optimization: To analyze traffic statistics and improve your overall website user experience.

4. Data Sharing and Disclosure

The Company will never sell or rent your personal data to unaffiliated third parties. However, we may need to share your data with trusted partners to successfully deliver our services. This includes external installation teams, logistics providers, and IT service providers. These third parties are strictly required to maintain data security standards.

We may also disclose your information if required by law or in response to a lawful request by government authorities.

5. Your Rights Under the PDPA

Under the Personal Data Protection Act (PDPA), you have the following rights regarding your data:

• Right to Access: You can request access to or a copy of your personal data that we hold.

• Right to Rectification: You can request that we update or correct your information to make it accurate and complete.

• Right to Erasure: You can ask us to delete or destroy your personal data when it is no longer necessary.

• Right to Restrict or Object: You have the right to object to or restrict the processing of your data in certain situations (e.g., direct marketing).

• Right to Withdraw Consent: If you have given us consent to process your data, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

6. Data Security

We implement appropriate technical and administrative security measures to protect your personal data against accidental loss, unauthorized access, use, alteration, or disclosure.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws. Once the retention period expires, your data will be securely deleted, destroyed, or anonymized.

8. Use of Cookies

The mullerthailand.com website uses cookies to remember your preferences and help us understand your browsing behavior so we can improve our site. You can choose to disable cookies through your browser settings; however, doing so may affect certain functionalities of the website.

9. Changes to This Privacy Policy

The Company reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. We encourage you to review this page periodically for any updates.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Muller Elevator (Thailand) Co., Ltd.

• Address: 269/22 Sathu Pradit Road, Chong Nonsi, Yan Nawa, Bangkok 10120, Thailand

• Phone: 02-078-6157

• Email: [email protected]

• Line ID: @mullerthailand