Frequently asked questions aAbout home lift and home lift services

Question 1

How is a Home Lift different from a standard Passenger Lift?

Accepted Answer

A Home Lift is specifically designed for residential use. It focuses on smooth operation, energy efficiency, and requires less installation space. Unlike passenger lifts in high-rise buildings, it does not need a deep pit or a machine room above, making it ideal for installation in homes.

Question 2

Can a home with 2 floors install a Home Lift?

Accepted Answer

Yes, our Home Lifts can be installed in houses with 2 floors or more. They are especially suitable for homes with elderly residents or wheelchair users, enhancing convenience and safety in daily life.

Question 3

How much space is needed for a Home Lift, and what are the minimum dimensions?

Accepted Answer

We offer a variety of Home Lift sizes. Our smallest model is designed to save space and can be installed even in homes that are already built. The lift size depends on the model and weight capacity, such as 2 to 5 people. Customers can contact our team for a free consultation and on-site space assessment.

Question 4

What safety features do Muller lifts provide?

Accepted Answer

Muller Thailand Home Lifts prioritize safety. Standard safety features include an Emergency Button, Door Safety Sensors, Backup Power that moves the lift to the nearest floor in case of a power outage, and an internal emergency telephone system.

Question 5

What types of buildings are Muller Passenger Lifts suitable for?

Accepted Answer

Our Passenger Lifts are ideal for all commercial buildings, including office buildings, hotels, apartments, and hospitals. They meet European safety standards, feature modern designs, operate quietly and smoothly, and are capable of heavy-duty use.

Question 6

Does the company offer Freight Lifts or small goods lifts?

Accepted Answer

Yes. Muller Thailand provides all types of Freight Lifts, from small goods lifts or dumbwaiters for restaurants and small warehouses, to large industrial lifts capable of moving several tons of materials.

Question 7

Why should I choose Muller Thailand for lift installation?

Accepted Answer

Muller Thailand is a full-service lift specialist. We import high-quality European-standard lifts and offer a wide range of lift types, including Home Lifts, Passenger Lifts, and Freight Lifts. Our experienced engineers and technicians provide professional consultation, installation, and after-sales service.

Question 8

How long does it take to install a Home Lift, and what is the process?

Accepted Answer

On average, Home Lift installation takes about 7 days, excluding structural preparation. The process includes customer detail submission, on-site survey scheduling, site inspection, quotation and layout preparation, payment, installation scheduling, on-site installation and maintenance, and final handover with warranty documentation.

Question 9

What after-sales service and warranty does Muller Thailand provide?

Accepted Answer

We prioritize after-sales service. All lifts come with a 2-year warranty, along with periodic inspections to ensure safe and efficient operation.

Question 10

Does the company offer emergency repair services?

Accepted Answer

Yes. Our technicians are available 24 hours a day, 7 days a week for emergency services, depending on the service package, to quickly address lift malfunctions or emergency situations.

Question 11

How can I get a lift installed? Is there a free site assessment?

Accepted Answer

Customers interested in installing a Home Lift, lifts for the elderly, or Freight Lifts can contact Muller Thailand through any channel. We offer free consultations and preliminary on-site assessments to recommend the most suitable lift size and model based on your needs and budget.

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